Classic Emarati Sage Green Thobe - Boys

To keep your Classic Emarati Thobe looking its best:

• Warm Machine Wash: Wash with similar colors.
• Tumble Dry: Use medium heat.
• Ironing: Use a warm iron.
• Bleaching: Use only non-chlorine bleach when necessary.

We at Al-Kameez strive to provide a seamless shopping experience from order placement to doorstep delivery. Please review our shipping policy for details on options, costs, and delivery times.

1. Shipping Destinations

We ship to:

Domestic: Throughout India

International: Worldwide

2. Shipping Options and Costs

a. Domestic Shipping (within India)

Standard Shipping: [Insert Cost] (Estimated delivery time: 5-7 business days)

Express Shipping: [Insert Cost] (Estimated delivery time: 2-3 business days)

Free Shipping: Available for orders over [Insert Amount]

b. International Shipping

Standard International Shipping: [Insert Cost] (Estimated delivery time: 10-15 business days)

Express International Shipping: [Insert Cost] (Estimated delivery time: 5-7 business days)

Free International Shipping: Available for orders over [Insert Amount]

3. Order Processing Time

Orders are processed and shipped within 1-2 business days after receiving payment. Weekend or holiday orders will be processed the next business day.

4. Tracking Your Order

Upon shipment, you'll receive a shipping confirmation email with a tracking number to monitor your shipment on our carrier's website.

5. Shipping Restrictions

Certain products may be restricted from shipping to specific destinations due to local regulations.

6. Duties and Taxes

a. Domestic Orders: Sales tax will be applied to orders shipped within India as required by law.

b. International Orders: Import duties, taxes, and customs fees may be levied by your destination country. These charges are the recipient's responsibility and are not included in the shipping cost. Please check with your local customs office for more information.

7. Delayed or Lost Shipments

We strive for timely delivery, but are not responsible for delays caused by the carrier, customs clearance, or unforeseen circumstances. If your shipment is significantly delayed or lost, please contact our customer service team for assistance.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at alkameez1@gmail.com or call +91 9072606500. We will arrange for a replacement or refund, including return shipping costs if applicable.

9. Contact Us

For questions or further assistance with your order, please contact our customer service team:

Al-Kameez MA Road, near Camp Bazar Masjid, Kannur, Kerala-670001 Email: alkameez1@gmail.com Phone: +91 9072606500

Thank you for your business! We look forward to providing exceptional service.

At Al-Kameez, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return and exchange policy below:

Eligibility for Returns and Exchanges

a. Time Frame: You have 30 days from the date of receipt to return or exchange your thobe.

b. Condition: Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

c. Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required for all returns and exchanges.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items marked as final sale or clearance
• Customized or personalized thobes
• Gift cards

Return Process

a. Initiate a Return: To start a return, please contact our customer service team at alkameez1@gmail.com or call +91 9072606500 with your order number and reason for return.

b. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed return instructions.

c. Shipping: Pack your item securely and include the return authorization slip inside the package. Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

d. Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed to the original method of payment within 10-15 business days. Please note that original shipping charges are non-refundable.

Exchange Process

a. Initiate an Exchange: To exchange an item, please contact our customer service team at alkameez1@gmail.com or call +91 9072606500 with your order number and details of the item you wish to exchange.

b. Exchange Authorization: Once your exchange request is approved, you will receive an Exchange Authorization Number (EAN) and detailed exchange instructions.

c. Shipping: Pack your item securely and include the exchange authorization slip inside the package. Ship the item to the address provided in the exchange instructions. Customers are responsible for shipping costs unless the exchange is due to a defect or error on our part.

d. Processing the Exchange: Once we receive and inspect your item, we will process the exchange and ship the new item to you. If there is a price difference, you will be charged or refunded accordingly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at alkameez1@gmail.com or call +91 9072606500. We will arrange for a replacement or refund, including return shipping costs.

Contact Us

If you have any questions or need assistance with your return or exchange, please contact our customer service team:

Al-Kameez

MA Road, near Camp Bazar Masjid, Kannur, Kerala-670001
Email: alkameez1@gmail.com
Phone: +91 9072606500

We appreciate your purchase and look forward to serving you again.
I hope this is helpful!